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6 changes: 5 additions & 1 deletion src/content/en/_meta.ts
Original file line number Diff line number Diff line change
Expand Up @@ -20,7 +20,11 @@ export default {
},
'installation': {
type: 'page',
title: 'Installation and Technical Support',
title: 'Installation',
},
'support': {
type: 'page',
title: 'Support',
},
'api-reference': {
type: 'page',
Expand Down
46 changes: 7 additions & 39 deletions src/content/en/installation.mdx
Original file line number Diff line number Diff line change
@@ -1,12 +1,10 @@
---
title: 'Product Installation and Technical Support'
title: 'Product Installation'
---

# Product Installation and Technical Support
# Product Installation

### QueryPie Installation

QueryPie provides pre-built Docker images for all versions and supports easy and fast installation on EC2.
QueryPie ACP provides pre-built Docker images for all versions and can be easily and quickly installed on Linux VMs in Public Cloud or on-premise Linux server environments.
For installation instance specifications, we recommend 4 vCPUs, 16 GiB Memory, and at least 100 GiB of disk space.

For detailed installation instructions, please refer to the following documents:
Expand All @@ -15,37 +13,7 @@ For detailed installation instructions, please refer to the following documents:
* [Installation](installation/installation)
* [System Architecture and Network Access Control](installation/system-architecture-and-network-access-control)
* [Container Environment Variables](installation/container-environment-variables)

### Upgrades and Routine Maintenance

When new versions of QueryPie are released, we notify you of the latest updates in the [Release Notes](release-notes).
We provide upgrade support for major version releases based on your annual subscription contract.
Minor version releases are conducted only for bug fixes.
For inquiries about upgrades and routine maintenance, please contact us through [QueryPie Customer Portal](https://help.support.querypie.com/).

### Customer Portal Introduction

QueryPie provides **Customer Portal Service** for faster and more systematic customer support.

* QueryPie Customer Portal: [Visit Portal](https://help.support.querypie.com/)

<figure data-layout="center" data-align="center">
![image-20240801-023748.png](/installation/image-20240801-023748.png)
</figure>

You can submit product inquiries, bug reports, and more as tickets, and track their progress in real-time.

* Emergency failure reports
* Defect reports
* PoC installation requests
* General inquiries
* Product feature suggestions

### Customer Portal Participation Request

Participation is available for QueryPie Enterprise Edition customers.
If you wish to participate, please fill out the application form through the link below, and we will send you a portal invitation link.

* Participation request link: [https://forms.gle/JKUtKR4ARbcy8XuDA](https://forms.gle/JKUtKR4ARbcy8XuDA)


* [License Installation](installation/license-installation)
* [Server Configuration Requirements](installation/server-configuration-requirements)
* [QueryPie ACP Community Edition](installation/querypie-acp-community-edition)
* [MCP Configuration Guide](installation/querypie-acp-community-edition/mcp-configuration-guide)
6 changes: 5 additions & 1 deletion src/content/ja/_meta.ts
Original file line number Diff line number Diff line change
Expand Up @@ -20,7 +20,11 @@ export default {
},
'installation': {
type: 'page',
title: '製品インストールと技術サポート',
title: '製品インストール',
},
'support': {
type: 'page',
title: 'サポート',
},
'api-reference': {
type: 'page',
Expand Down
46 changes: 7 additions & 39 deletions src/content/ja/installation.mdx
Original file line number Diff line number Diff line change
@@ -1,12 +1,10 @@
---
title: '製品インストールと技術サポート'
title: '製品インストール'
---

# 製品インストールと技術サポート
# 製品インストール

### QueryPieインストール

QueryPieはすべてのバージョンに対して事前ビルドされたDockerイメージを提供し、EC2ベースで簡単かつ迅速なインストールをサポートします。
QueryPie ACPはすべてのバージョンに対して事前ビルドされたDockerイメージを提供し、Public CloudのLinux VMまたはオンプレミス環境のLinuxサーバー環境で、簡単かつ迅速にインストールできます。
インストール用インスタンスの仕様として、4 vCPU、16 GiB Memory、100 GiB以上のDisk容量を推奨します。

詳細なインストール案内は次の文書を参照してください:
Expand All @@ -15,37 +13,7 @@ QueryPieはすべてのバージョンに対して事前ビルドされたDocker
* [インストール](installation/installation)
* [システムアーキテクチャとネットワークアクセス制御](installation/system-architecture-and-network-access-control)
* [コンテナ環境変数](installation/container-environment-variables)

### アップグレードおよび定期メンテナンス点検

QueryPie新バージョンがリリースされると[Release Notes](release-notes)に最新アップデート情報をお知らせします。
年間購読契約基準に従い、メジャーバージョンリリース時にアップグレードをサポートいたします。
マイナーバージョンリリースはバグ修正件に限り進行されます。
アップグレードおよび定期メンテナンス点検に関する内容は[QueryPie Customer Portal](https://help.support.querypie.com/)を通じてお問い合わせください。

### Customer Portal紹介

QueryPieでより迅速かつ体系的な顧客サポートのために**Customer Portalサービス**を提供します。

* QueryPie Customer Portal:[アクセス](https://help.support.querypie.com/)

<figure data-layout="center" data-align="center">
![image-20240801-023748.png](/installation/image-20240801-023748.png)
</figure>

製品問い合わせ、バグ報告などをチケットとして登録でき、チケットの進行状況をリアルタイムで確認できます。

* 緊急障害発生報告
* 欠陥報告
* PoCインストール依頼
* 一般問い合わせ
* 製品機能提案

### Customer Portal参加依頼

QueryPie Enterprise Edition購入顧客を対象に参加が可能です。
参加をご希望の場合は、以下のリンクを通じて申請書を作成していただければ、ポータル招待リンクをお送りいたします。

* 参加依頼リンク:[https://forms.gle/JKUtKR4ARbcy8XuDA](https://forms.gle/JKUtKR4ARbcy8XuDA)


* [ライセンスインストール](installation/license-installation)
* [サーバー構成要件](installation/server-configuration-requirements)
* [QueryPie ACP Community Edition](installation/querypie-acp-community-edition)
* [MCP設定ガイド](installation/querypie-acp-community-edition/mcp-configuration-guide)
6 changes: 5 additions & 1 deletion src/content/ko/_meta.ts
Original file line number Diff line number Diff line change
Expand Up @@ -20,7 +20,11 @@ export default {
},
'installation': {
type: 'page',
title: '제품 설치와 기술지원',
title: '제품 설치',
},
'support': {
type: 'page',
title: '지원',
},
'api-reference': {
type: 'page',
Expand Down
44 changes: 7 additions & 37 deletions src/content/ko/installation.mdx
Original file line number Diff line number Diff line change
@@ -1,12 +1,10 @@
---
title: '제품 설치와 기술지원'
title: '제품 설치'
---

# 제품 설치와 기술지원
# 제품 설치

### QueryPie 설치

QueryPie는 모든 버전에 대해 사전 빌드된 Docker 이미지를 제공하며, EC2 기반으로 쉽고 빠른 설치를 지원합니다.
QueryPie ACP 는 모든 버전에 대해 사전 빌드된 Docker 이미지를 제공하며, Public Cloud 의 Linux VM 또는 On-Premise 환경의 리눅스 서버 환경에서, 쉽고 빠르게 설치할 수 있습니다.
설치를 위한 인스턴스의 사양으로 4 vCPU, 16 GiB Memory, 100 GiB 이상의 Disk 공간을 권장합니다.

상세한 설치 안내는 다음의 문서를 참조하세요:
Expand All @@ -15,37 +13,9 @@ QueryPie는 모든 버전에 대해 사전 빌드된 Docker 이미지를 제공
* [설치하기](installation/installation)
* [시스템 아키텍처와 네트워크 접근제어](installation/system-architecture-and-network-access-control)
* [컨테이너 환경변수](installation/container-environment-variables)

### 업그레이드 및 정기 유지/보수 점검

QueryPie 신규 버전이 릴리스되면 [Release Notes](release-notes)에 최신 업데이트 소식을 알려드립니다.
연간 구독 계약 기준에 따라 메이저 버전 릴리스 시 업그레이드를 지원해 드립니다.
마이너 버전 릴리스는 버그 픽스 건에 한 해 진행됩니다.
업그레이드 및 정기 유지/보수 점검 관련 내용은 [QueryPie Customer Portal](https://help.support.querypie.com/) 을 통해 문의해 주세요.

### Customer Portal 소개

QueryPie에서 보다 빠르고 체계적인 고객 지원을 위해 **Customer Portal 서비스** 를 제공합니다.

* QueryPie Customer Portal : [바로 가기](https://help.support.querypie.com/)

<figure data-layout="center" data-align="center">
![image-20240801-023748.png](/installation/image-20240801-023748.png)
</figure>

제품 문의, 버그 제보 등을 티켓으로 등록하실 수 있으며 티켓의 진행 상황을 실시간으로 확인할 수 있습니다.

* 긴급 장애 발생 제보
* 결함 신고
* PoC 설치 요청
* 일반 문의
* 제품 기능 제안

### Customer Portal 참여 요청

QueryPie Enterprise Edition 구매 고객을 대상으로 참여가 가능합니다.
참여를 원하실 경우, 아래 링크를 통해 신청서를 작성해 주시면 포탈 초대 링크를 보내드리겠습니다.

* 참여 요청 링크 : [https://forms.gle/JKUtKR4ARbcy8XuDA](https://forms.gle/JKUtKR4ARbcy8XuDA)
* [라이선스 설치](installation/license-installation)
* [서버구성 요구사항](installation/server-configuration-requirements)
* [QueryPie ACP Community Edition](installation/querypie-acp-community-edition)
* [MCP 설정 가이드](installation/querypie-acp-community-edition/mcp-configuration-guide)