503 or Requested Range Not Satisfiable with 0Kb file size

[solracsf]

• NC 19.0.1
• Object Storage as primary

Issue

• Upload this file to NC with the Browser to the root: https://hiberfile.com/d/Yza9WDIA
• Try to sync with Nextcloud Desktop client (Win) or download (by clicking on it)move/copy it into another folder using the WebUI.

It will produce either:

fopen(urn%3Aoid%3A18377): failed to open stream: HTTP request failed! HTTP/1.1 416 Requested Range Not Satisfiable

on nextcloud.log or

503 Service Temporarily Unavailable

on Nextcloud Desktop client.

On browser, it can be downloaded by: Select it > Actions > Download

Logs

{
  "reqId":"8aBIAWaqMnQem77CAfpz",
  "level":3,
  "time":"2020-07-28T12:23:07+02:00",
  "remoteAddr":"1.2.3.4",
  "user":"testing",
  "app":"PHP",
  "method":"COPY",
  "url":"/remote.php/dav/files/testing/Dolphin%20Emulator/Logs/dolphin.log",
  "message":"fopen(httpseek://): failed to open stream: "OC\\Files\\Stream\\SeekableHttpStream::stream_open" call failed at /var/www/testing/lib/private/Files/Stream/SeekableHttpStream.php#67",
  "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0",
  "version":"19.0.1.1"
}{ 
  "reqId":"8aBIAWaqMnQem77CAfpz",
  "level":4,
  "time":"2020-07-28T12:23:07+02:00",
  "remoteAddr":"1.2.3.4",
  "user":"testing",
  "app":"webdav",
  "method":"COPY",
  "url":"/remote.php/dav/files/testing/Dolphin%20Emulator/Logs/dolphin.log",
  "message":{
    "Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable",
    "Message":"Could not open file",
    "Code":0,
    "Trace":[      {
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Tree.php",
        "line":302,
        "function":"get",
        "class":"OCA\\DAV\\Connector\\Sabre\\File",
        "type":"->",
        "args":[

        
]
      
},
      {       
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Tree.php",
        "line":135,
        "function":"copyNode",
        "class":"Sabre\\DAV\\Tree",
        "type":"->",
        "args":[          {
            "__class__":"OCA\\DAV\\Connector\\Sabre\\File"
          
},
          {
            "__class__":"OCA\\DAV\\Files\\FilesHome"
          
},
          "dolphin.log"
        
]
      
},
      {        
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
        "line":687,
        "function":"copy",
        "class":"Sabre\\DAV\\Tree",
        "type":"->",
        "args":[
          "files/testing/Dolphin Emulator/Logs/dolphin.log",
          "files/testing/dolphin.log"
        
]
      
},
      {        
        "file":"/var/www/testing/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
        "line":89,
        "function":"httpCopy",
        "class":"Sabre\\DAV\\CorePlugin",
        "type":"->",
        "args":[          {
            "__class__":"Sabre\\HTTP\\Request"
          
},
          {
            "__class__":"Sabre\\HTTP\\Response"
          
}
        
]
      
},
      {        
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line":474,
        "function":"emit",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[          "method:COPY",
          [            {
              "__class__":"Sabre\\HTTP\\Request"
            
},
            {
              "__class__":"Sabre\\HTTP\\Response"
            
}
          
]
        
]
      
},
      {        
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line":251,
        "function":"invokeMethod",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[          {
            "__class__":"Sabre\\HTTP\\Request"
          
},
          {
            "__class__":"Sabre\\HTTP\\Response"
          
}
        
]
      
},
      {       
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line":319,
        "function":"start",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[

        
]
      
},
      {        
        "file":"/var/www/testing/apps/dav/lib/Server.php",
        "line":320,
        "function":"exec",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[

        
]
      
},
      {       
        "file":"/var/www/testing/apps/dav/appinfo/v2/remote.php",
        "line":35,
        "function":"exec",
        "class":"OCA\\DAV\\Server",
        "type":"->",
        "args":[

        
]
      
},
      {        
        "file":"/var/www/testing/remote.php",
        "line":167,
        "args":[
          "/var/www/testing/apps/dav/appinfo/v2/remote.php"
        
],
        "function":"require_once"
      
}
    
],
    "File":"/var/www/testing/apps/dav/lib/Connector/Sabre/File.php",
    "Line":428,
    "CustomMessage":"--"
  
},
  "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0",
  "version":"19.0.1.1"
}{
  "reqId":"W8FdAz7LcfdgpPbAFuzd",
  "level":3,
  "time":"2020-07-28T12:23:07+02:00",
  "remoteAddr":"1.2.3.4",
  "user":"testing",
  "app":"PHP",
  "method":"COPY",
  "url":"/remote.php/dav/files/testing/Dolphin%20Emulator/Logs/dolphin.log",
  "message":"fopen(http://10.1.0.2:8082/bucket-testing/urn%3Aoid%3A18377): failed to open stream: HTTP request failed! HTTP/1.1 416 Requested Range Not Satisfiable\r\n at /var/www/testing/lib/private/Files/ObjectStore/S3ObjectTrait.php#73",
  "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0",
  "version":"19.0.1.1"
}{
  "reqId":"W8FdAz7LcfdgpPbAFuzd",
  "level":3,
  "time":"2020-07-28T12:23:07+02:00",
  "remoteAddr":"1.2.3.4",
  "user":"testing",
  "app":"PHP",
  "method":"COPY",
  "url":"/remote.php/dav/files/testing/Dolphin%20Emulator/Logs/dolphin.log",
  "message":"fopen(httpseek://): failed to open stream: "OC\\Files\\Stream\\SeekableHttpStream::stream_open" call failed at /var/www/testing/lib/private/Files/Stream/SeekableHttpStream.php#67",
  "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0",
  "version":"19.0.1.1"
}{  
  "reqId":"W8FdAz7LcfdgpPbAFuzd",
  "level":4,
  "time":"2020-07-28T12:23:07+02:00",
  "remoteAddr":"1.2.3.4",
  "user":"testing",
  "app":"webdav",
  "method":"COPY",
  "url":"/remote.php/dav/files/testing/Dolphin%20Emulator/Logs/dolphin.log",
  "message":{    
    "Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable",
    "Message":"Could not open file",
    "Code":0,
    "Trace":[      {        
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Tree.php",
        "line":302,
        "function":"get",
        "class":"OCA\\DAV\\Connector\\Sabre\\File",
        "type":"->",
        "args":[

        
]
      
},
      {        
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Tree.php",
        "line":135,
        "function":"copyNode",
        "class":"Sabre\\DAV\\Tree",
        "type":"->",
        "args":[          {
            "__class__":"OCA\\DAV\\Connector\\Sabre\\File"
          
},
          {
            "__class__":"OCA\\DAV\\Files\\FilesHome"
          
},
          "dolphin.log"
        
]
      
},
      {        
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/CorePlugin.php",
        "line":687,
        "function":"copy",
        "class":"Sabre\\DAV\\Tree",
        "type":"->",
        "args":[
          "files/testing/Dolphin Emulator/Logs/dolphin.log",
          "files/testing/dolphin.log"
        
]
      
},
      {      
        "file":"/var/www/testing/3rdparty/sabre/event/lib/WildcardEmitterTrait.php",
        "line":89,
        "function":"httpCopy",
        "class":"Sabre\\DAV\\CorePlugin",
        "type":"->",
        "args":[          {
            "__class__":"Sabre\\HTTP\\Request"
          
},
          {
            "__class__":"Sabre\\HTTP\\Response"
          
}
        
]
      
},
      {      
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line":474,
        "function":"emit",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[          "method:COPY",
          [            {
              "__class__":"Sabre\\HTTP\\Request"
            
},
            {
              "__class__":"Sabre\\HTTP\\Response"
            
}
          
]
        
]
      
},
      {      
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line":251,
        "function":"invokeMethod",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[          {
            "__class__":"Sabre\\HTTP\\Request"
          
},
          {
            "__class__":"Sabre\\HTTP\\Response"
          
}
        
]
      
},
      {      
        "file":"/var/www/testing/3rdparty/sabre/dav/lib/DAV/Server.php",
        "line":319,
        "function":"start",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[

        
]
      
},
      {      
        "file":"/var/www/testing/apps/dav/lib/Server.php",
        "line":320,
        "function":"exec",
        "class":"Sabre\\DAV\\Server",
        "type":"->",
        "args":[

        
]
      
},
      {      
        "file":"/var/www/testing/apps/dav/appinfo/v2/remote.php",
        "line":35,
        "function":"exec",
        "class":"OCA\\DAV\\Server",
        "type":"->",
        "args":[

        
]
      
},
      {     
        "file":"/var/www/testing/remote.php",
        "line":167,
        "args":[
          "/var/www/testing/apps/dav/appinfo/v2/remote.php"
        
],
        "function":"require_once"
      
}
    
],
    "File":"/var/www/testing/apps/dav/lib/Connector/Sabre/File.php",
    "Line":428,
    "CustomMessage":"--"
  
},
  "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0",
  "version":"19.0.1.1"
}

[maaattt]

Same here on NC 19.0.1 with OS as primary storage. This happens when trying to create a new note with the Notes app.

[gcommit]

Same here with NC 19.0.0 ... We have more than one instance and this appears on every instance. On some you can't even download the files after the sync produced errors the first time.

And another "symptom" is, that on some instances the sync completely stops, when an error because of the 0kB data was produced...

Is there a Sync-Client version which is working fine?

[jdhirst]

As noted in #22164, this issue only affects S3-compatible object storage. This has been confirmed by testing with OpenStack Swift without issues.

[Corinari]

as stated in #22437, we are also affected by this Bug. Being a bigger provider of Nextcloud, this is problem for us.

If i should add any Logs or anything, please let me know.

[Corinari]

In one case, i had a massive lost in data with filenames including whitespace or (german) sound alterations (Umlaute).
This was also speculated in older Community posts, but i cant find those right now.

Anyone else experiencing similar cases?

[lauhayden]

@Corinari I have not seen files being corrupted to zero bytes - only ones that were originally zero bytes causing problems when syncing. I would expect that corruption would be a different bug, and worthy of a different issue.

[solracsf]

Agree, please open separate issue.

[solracsf]

Should be fixed with #22651 if not, please advise.